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Parentista > Privacy Policy

Privacy Policy

 This Privacy Policy describes the policies of (Parentista), of Great Britain and Northern Ireland (the), email: ([email protected]), on the collection, use and disclosure of your information that we collect when you use our website (www.parentista.co.uk). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page. 

 Information we collect: 

 We will collect and process the following personal information about you: 

  • Name
  • Email
  • Mobile
  • Date of Birth
  • Address
  • Payment Info
  • Personal health related information related to the provision of our products and services – e.g. screening or related information

 How we collect your information: 

We collect/receive information about you in the following manner: 

  • When a user completes the registration form or otherwise submits personal information
  • When a user searches for and completes a purchase from our website using our retail service(s)
  • Interacts with the website
  • From public sources
  • When you take part in discussions through discussion boards or social media
  • When you enter a competition from our site or social media pages
  • When you submit questions or email us with enquiries – this could be through live or recorded Q&A sessions, or when you email us with a query or complaint
  • When you email us or call us regarding any of our products or services

We may also gather information from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies, video hosting partners).

How we use your information:

We will use the information that we collect about you for the following purposes: 

  • Marketing/ Promotional (See appendix related to this specific area of privacy and data)
  • Creating user account
  • Testimonials
  • Customer feedback collection
  • Enforce T&C
  • Processing payment
  • Support
  • Administration info
  • Manage customer order
  • Dispute resolution
  • Manage user account

Other purposes – If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which you grant consent unless we are required to do so otherwise by law.

How we share your information: 

We will only transfer or share your personal data with reputable and identified third parties who are required to support us in our provision of our products and services to you when you interact with us via any means identified above in section “How we collect your information”. We will not transfer your personal information to any other third party without seeking your consent, except in limited circumstances as described below:  

  • Analytics
  • Data collection & process by third parties

Services we use:

We use and therefore share your information with the following organisations who act as data processors on our behalf in order to provide our products and services to you. If you have any concerns regarding the sharing of your data for these purposes then please stop using the website, social media platforms, or other means of interacting with us, and contact us for further information.

Woocommerce: For processing and managing shop functions on our website. Woocommerce is owned by Automattic.com whose privacy policy can be found here. https://automattic.com/privacy/ 

We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.

We may also disclose your personal information for the following: 

  • to comply with applicable law, regulation, court order or other legal process; 
  • to enforce your agreements with us, including this Privacy Policy; terms and conditions, and membership agreements/subscriptions or
  • to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner. 

Retention of your information:

We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfil the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping /reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

How and where we store your data:

  • We only keep your personal data for as long as We need to in order to use it as described above in section “Retention of your information”, and/or for as long as We have your permission to keep it.
  • Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using Our Site and submitting information to Us. If We do store data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.
  • Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.

Your rights:

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws.

Within the UK and Europe these rights are covered under GDPR as follows;

As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

  • The right to be informed about Our collection and use of personal data;
  • The right of access to the personal data We hold about you (see section 12);
  • The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
  • The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
  • The right to restrict (i.e. prevent) the processing of your personal data;
  • The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
  • The right to object to Us using your personal data for particular purposes; and
  • Rights with respect to automated decision making and profiling.

To exercise these rights, you can write to us at (insert email address or use link to data access delete form if enabled). We will respond to your request in accordance with applicable law.

If we are unable to help you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought. 

Cookies Etc.

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy. 

Security:

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. 

Third Party Links & Use Of Your Information:

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. 

Grievance / Data Protection Officer:

If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at (Parentista), email: ([email protected]). We will address your concerns in accordance with applicable law.

Appendix: Marketing Information, and sharing of information to third parties

We may provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about; to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. 

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the registration form, or contact form)

We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience